Our deliveries are on Tuesdays, Wednesdays and Fridays, depending on your shipping address. All deliveries are performed between 12pm to 9pm and your kefir can be delivered anytime during this 9-hour interval.

2. 2-hour delivery window

We understand that some would love to order our kefirs in larger quantities for your families, we provide bulk order with free delivery per week. Minimum order amount per week would be S$60.00 and for a minimum of 4 weeks. Simply cart out everything you will need in 4 weeks (min order S$240) and let us know under order comments which products are for which weeks.

4. Day Of Delivery for Subscription & Bulk Orders
Once the day of your 1st week of subscription or/and bulk order has been selected upon checkout, the day of delivery for the subsequent weeks would be the same.

If you are intending to use your own cooling bag/box to receive your order which we would highly recommend should you not be around when your kefir arrives, please ensure your cooling bag/box is placed at a prominent spot that can be easily identified by our delivery personnel.

It is mandatory to inform us via email to info@thegrainfactory-sg.com at least 2 working day before your date of delivery should you wish to use your own cooler bag.

Details to include in the email:

1. Colour and shape of the cooler bag/cooler box

2. Place where it would be at eg. on top of shoe cabinet, hang at gate

Kindly also ensure that the type of cooling bag/box and sufficient ice packs are provided to keep your kefirs fresh till you return. Alternatively, if you are unsure and wish to purchase our cooling box with ice packs to keep your orders chilled, click here. We would however still recommend that someone to be around to personally receive your order.

The Grain Factory is not responsible for any goods left in the wrong cooling/storage bag/box, or goods that are not kept chilled despite placement in your cooling bag/box.